Complaint form template (.docx) available for download here.

Terms and conditions including complaint procedure can be found here.

TEMPLATE:

Name and surname, date of birth, address, optionally e-mail address and phone number

ES-RD 5 s.r.o.

Špitalská 55

811 08 Bratislava – Staré Mesto

In …………, date …………..

Subject: Product complaint …………

Dear Seller,

On …………, I purchased the following product from you: …………………………………….., which was delivered to me on …………

Within the warranty period, the following defect appeared on the product: …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Given the above, I hereby submit a complaint regarding the aforementioned product, which I am sending back to you simultaneously. I kindly request …………………………………………………………………

Best regards,

__________________

Name and surname

Attachments: Copy of purchase receipt