{"id":26739,"date":"2025-02-14T04:57:58","date_gmt":"2025-02-14T03:57:58","guid":{"rendered":"https:\/\/www.miramat.sk\/reklamacie\/"},"modified":"2025-04-29T02:21:59","modified_gmt":"2025-04-29T01:21:59","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.miramat.sk\/en\/returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\n<p class=\"has-text-color has-link-color wp-elements-1 wp-block-paragraph\" style=\"color:#1a8754\"><a href=\"https:\/\/www.miramat.sk\/wp-content\/uploads\/2025\/02\/Reklamacia-vzorovy-formular-NH-11.10.2024.docx\" data-type=\"link\" data-id=\"https:\/\/www.miramat.sk\/wp-content\/uploads\/2025\/02\/Reklamacia-vzorovy-formular-NH-11.10.2024.docx\">Complaint form template (.docx) available for download here.<\/a><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"color:#1a8754\"><a href=\"https:\/\/www.miramat.sk\/en\/terms-and-conditions\/\" data-type=\"page\" data-id=\"1299\">Terms and conditions including complaint procedure can be found here.<\/a><\/p>\n\n\n\n<div style=\"height:83px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\"><br><strong>TEMPLATE:<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Name and surname, date of birth, address, optionally e-mail address and phone number<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ES-RD 5 s.r.o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0160pitalsk\u00e1 55<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">811 08 Bratislava \u2013 Star\u00e9 Mesto<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In &#8230;&#8230;&#8230;&#8230;, date &#8230;&#8230;&#8230;&#8230;..<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Subject:<\/strong> Product complaint &#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dear Seller,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On &#8230;&#8230;&#8230;&#8230;, I purchased the following product from you: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.., which was delivered to me on &#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Within the warranty period, the following defect appeared on the product: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Given the above, I hereby submit a complaint regarding the aforementioned product, which I am sending back to you simultaneously. I kindly request &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Best regards,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">__________________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Name and surname<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Attachments: Copy of purchase receipt<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Complaint form template (.docx) available for download here. Terms and conditions including complaint procedure can be found here. TEMPLATE: Name and surname, date of birth, address, optionally e-mail address and phone number ES-RD 5 s.r.o. \u0160pitalsk\u00e1 55 811 08 Bratislava \u2013 Star\u00e9 Mesto In &#8230;&#8230;&#8230;&#8230;, date &#8230;&#8230;&#8230;&#8230;.. Subject: Product complaint &#8230;&#8230;&#8230;&#8230; Dear Seller, On &#8230;&#8230;&#8230;&#8230;, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26739","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Return Policy - MIRAMAT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.miramat.sk\/en\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Return Policy - MIRAMAT\" \/>\n<meta property=\"og:description\" content=\"Complaint form template (.docx) available for download here. Terms and conditions including complaint procedure can be found here. TEMPLATE: Name and surname, date of birth, address, optionally e-mail address and phone number ES-RD 5 s.r.o. \u0160pitalsk\u00e1 55 811 08 Bratislava \u2013 Star\u00e9 Mesto In &#8230;&#8230;&#8230;&#8230;, date &#8230;&#8230;&#8230;&#8230;.. 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